Privacy Policy

Green Tree Collective Limited trading as Softer Success takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of our Website and Services.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data: Collectively all information that you submit to Green Tree Collective Limited trading as Softer Success via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws; any applicable law relating to the processing of personal data, including but not limited to:

• the EU GDPR;
• the UK GDPR and the UK Data Protection Act 2018;
• the California Consumer Privacy Act 2018 so far as relevant;

and any laws which implement or supplement any such laws; and

any laws that replace, extend, re-enact, consolidate or amend any of the foregoing;

GDPR: the UK and the EU General Data Protection Regulation;

Green Tree Collective Limited trading as Softer Success, we or us: Green Tree Collective Limited trading as Softer Success, a company incorporated in England and Wales with registered number 12933771 whose registered office is at 64 New Cavendish Street, London, W1G 8TB;

User or you: any third party that accesses the Website and is not either (i) employed by Green Tree Collective Limited trading as Softer Success and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Green Tree Collective Limited trading as Softer Success and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using, www.softersuccess.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

• the singular includes the plural and vice versa;
• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
• a reference to a person includes firms, companies, government entities, trusts and partnerships;
• “including” is understood to mean “including without limitation”;
• reference to any statutory provision includes any modification or amendment of it;
• the headings and subheadings do not form part of this privacy policy

Scope of this privacy policy

• This privacy policy applies only to the actions of Green Tree Collective Limited trading as Softer Success and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
• For purposes of the applicable Data Protection Laws, Green Tree Collective Limited trading as Softer Success is the “data controller”. This means that Green Tree Collective Limited trading as Softer Success determines the purposes for which and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

• IP address (automatically collected);
• web browser type and version (automatically collected);
• business contact data in accordance with the services provided to the client
• Name, email address submitted via our www.softersuccess.com contact us page in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

• data is given to us by you; and
• data is collected automatically.

Data that is given to us by you

Green Tree Collective Limited trading as Softer Success will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
• when you use our services,
• in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• improvement of our products/services;
• internal record keeping as per our retention schedule

in each case, in accordance with this privacy policy.

• We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
• For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
• soft opt-in consent is a specific type of consent that applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
• for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
• if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
• We may use your Data to show you Green Tree Collective Limited adverts and other content on other websites. If you do not want us to use your data to show you Green Tree Collective Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

• our employees, agents and/or professional advisors – to render our services to you;
• third party service providers who provide services to us which require the processing of personal data – to render our services to you.

in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

• We store your Data on U.K based secure servers operated by Hiyield. Access to the assessment is conducted via Hiyield.co.uk, further information on how they process personal data can be found at: https://hiyield.co.uk/hiyield-privacy-policy/
• Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@softersuccess.com
• If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

• Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
• Even if we delete your Data, it may persist on backup or archival media for legal or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

• Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase– the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
• Right to data portability– the right to request that we move, copy or transfer your Data.
• Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@softersuccess.com

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

• This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

• Green Tree Collective Limited trading as Softer Success may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Green Tree Collective Limited trading as Softer Success. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
• We may also disclose Data to a prospective purchaser of our business or any part of it.
• In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

• This Website may place and access certain Cookies on your computer. Our Softer Success website uses Cookies to improve your experience of using the Website and to improve our range of services. Softer Success has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
• All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
• Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Green Tree Collective Limited trading as Softer Success to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
• This Website may place the following Cookies, although further information can be found within cookie settings, which can be selected from the cookie banner:

Analytical/Performance Cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

• You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
• You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
• It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
• For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

• You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

• Green Tree Collective Limited trading as Softer Success reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Green Tree Collective Limited trading as Softer Success by email at info@softersuccess.com.

Attribution

• This privacy policy was amended and made bespoke by Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

Cookies

What is a Cookie?

Cookies are small text files, created by the website visited, that contain data. They are stored on the visitor’s computer to give the user access to various functions. Both session cookies and non-session cookies are used on this website (the “Site”). A session cookie is temporarily stored in the computer memory while the visitor is browsing the website. This cookie is erased when the user closes their web browser or after a certain time has passed (meaning that the session expires). A non-session cookie remains on the visitor’s computer until it is deleted.

Why do we use Cookies?

We use cookies to learn more about the way visitors interact with our content and help us to improve the experience when visiting our Site.

Site Functionality

The share function is used by visitors to recommend our Site and content on social networks such as Facebook and Twitter. Cookies store information on how visitors use the share function – although not at an individual level – so that the Site can be improved. If you do not accept cookies, no information is stored.

For some of the functions within our Site we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.

Cookies we Use:

This Site uses Google Analytics which use cookies. At the aggregate level, cookies store information on how visitors use the Site, including the number of pages displayed, where the visitor comes from, and the number of visits, to improve the website and ensure a good user experience. If you do not accept cookies, no information is stored.

How to reject Cookies?

We will not use cookies to collect personally identifiable information about a visitor.

However you can choose to reject or block the cookies set by {yourwebsite} by changing your browser settings – see the “Help function” within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used, you may need to actively delete or block the cookies.

For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your mobile phone manual.